Guarantee Policy

Guarantees, Size Exchanges and Cancellations

We have a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on our other products. Please note proof of purchase is necessary.

The properties of our magnets are guaranteed for life.

Size exchanges: If you require a different sized product simply return your unopened purchases to us within 28 days of receipt. We will then dispatch the new sized product straight away. A re-delivery charge (at our standard rates) will apply.
Cancellations: You can cancel an order by emailing orders@magnethealing.com.au quoting your order number. If you have already been sent an email confirming despatch, it will not be possible to cancel your order. If your goods have been despatched, please return your purchases to us within 7 days to the returns address above.

PLEASE NOTE: All Bioflow models are water resistant and not suitable for any kind of immersion in water but will withstand being out in the rain and washing your hands.