Our Guarantee
We want you to be happy with your purchase. If for any reason you are not completely satisfied, please see below.
We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products. If you have a faulty product within these timeframes, please email us at info@magnethealing.com.au (along with an image of the issue, order number and reason for return) and we will get back to you with further instructions.
The properties of our magnets are guaranteed for life.
If you require a differently sized product, please email us at info@magnethealing.com.au within 20 days of receipt. You can then return the unwanted size to 39 Norfolk St, South Perth. Once received your desired size will be shipped to you. A new delivery fee will apply (at our standard rates) for the new product.
Please note: Size exchanges can only be processed on unused products that have the protective film intact and are in their original packaging.
If you change your mind, please email us at returns@bioflow.com within 14 days of receipt.
Please note: Refunds can only be processed on unused products that have the protective film intact and are in their original packaging.
In the case of all refunds/exchanges, the customer is responsible for paying the return postage. Size exchanges will incur a $16 processing & re-delivery charge. If you would like a refund, we will reimburse the value of the goods only.